GENERAL TERMS
1 DEFINITIONS
Aggregated Data means anonymously aggregated information or data (including statistical information and data sets relating to customer usage profiles, purchasing behaviours and patterns) derived or generated in connection with the provision of the Services.
Agreement means the General Terms, applicable Product Terms and the Statement of Work;
Business Day means a day that is not a Saturday, Sunday, national public holiday or national bank holiday in the place within Australia where the Services are being provided; Client is the party to whom Engage Australia is supplying the Services;
Client Materials means:
(a) all text, data, images, documents, reports, logos, trademarks, copy, electronic files, proofs, designs, product descriptions and other materials, whether electronic or in hard copy form, submitted to Engage Australia by or on behalf of the Client for the purposes of providing the Services, and
(b) any information or data that is imported by or on behalf of the Client in connection with the provision of the Services or the Client’s use of technology services hosted by or on behalf of Engage Australia;
Confidential Information means any information of or relating to the business, data, systems, software and information technology systems, finances, operations, customers, fees or pricing, properties, assets or affairs of a party or a Related Body Corporate which is or has been disclosed by a party to the other party or learnt or acquired by the other party during the provision of the Services, whether orally, electronically or in writing;
Fees means the service fees payable by the Client as may be specified in the SOW;
Force Majeure means any event or circumstances beyond a party’s control, including: acts of God, strikes, lockouts, third party service provider failures, telecommunications or equipment failures, network faults, power or water outages, unscheduled maintenance and repair or legislative changes;
General Terms means these general terms which are applicable to all of the Services being supplied;
Intellectual Property includes copyright, and all rights conferred under statute, common law or equity in relation to inventions (including patents), trademarks, designs, circuit layouts, domain names, rights in databases, confidential information, trade secrets, know-how, and all other proprietary rights, whether registered or unregistered, and all equivalent rights and forms of protection anywhere in the world, together with all right, interest or licence in or to any of the foregoing;
Law means any applicable statute, regulation, by-law, ordinance or subordinate legislation in force from time to time in in the jurisdiction in which the Services are being supplied;
Master Services Agreement (MSA) means a formal agreement executed by an authorised representative of each party setting out the terms and conditions upon which the Services will be supplied, if any;
Personal Information has the meaning as defined in the Privacy Act from time to time;
Privacy Act means the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained in that Act, as amended from time to time;
Product Terms mean the unique service terms applicable to the Services being supplied,;
Related Body Corporate has the meaning given to it in section 50 of the Corporations Act 2001 (Cth);
Engage Australia means the Engage Australia company group member supplying the Services;
Engage Australia Affiliate means a Engage Australia Related Body Corporate or any other Engage Australia company group member specified in the Product Terms;
Services means the services and any deliverables set out in the SOW and any further services agreed in writing between the parties;
Statement of Work (SOW) means a document setting out service requirements and the commercial terms including fees and pricing, set out in a quotation, proposal, client brief, order or a statement of work, as the case may be;
Term means the term specified in the SOW, including any renewals.
2 TERMS OF SERVICE
2.1 Upon acceptance by Engage Australia of an order or the execution by both parties of an MSA, an individual contract for the supply of Services will be formed incorporating these General Term and any applicable Product Terms.
2.2 If there is any conflict of meaning between information contained in the documents which form part of the Agreement, the order of precedence will be as follows:
(a) the Statement of Work;
(b) the Product Terms;
(c) the General Terms.
2.3 Engage Australia may make commercially reasonable changes to the General Terms and the Product Terms (together the “Terms of Service”) from time to time. The Client will remain governed by the Terms of Service in effect on the Agreement commencement date until the end of the then-current term. If the Agreement is renewed, it will be renewed under Engage Australia’s then current Terms of Service.
3 FEES AND PRICING
3.1 In the event of an increase in the costs of providing the Services, including without limitation the imposition of a new direct or indirect tax or impost, legislative change (including changes that directly impact minimum employee entitlements and employer obligations), exchange rate fluctuations or supplier cost increase, Engage Australia reserves the right to review and request a variation to the Fees to take into account the impact of such changes.
3.2 In addition to clause 3.1, Engage Australia may review and adjust its Fees and charges (including its freight rates) for any Services, once each year on or after each anniversary of the date from which those Services are first provided with reference to the Consumer Price Index (All Groups Weighted Average of eight capital cities) as published by the Australian Bureau of Statistics. Any Fee increase will be limited to the percentage increase during the immediately preceding year or 2%, whichever is the greater.
3.3 The Fees cover work set out in a SOW. Any change to the SOW including a change to:
(a) the scope, nature, location or volume of the Services; or (b) the assumptions upon which the Fees are based;
will be addressed as a Change Request and may lead to an adjustment in the Fees.
3.4 Where an invoice is paid by credit card, the payment will incur a credit card payment surcharge.
3.5 The parties will negotiate in good faith any variation to the Fees proposed by Engage Australia pursuant to clauses 3.1 or 3.3 and in the event that agreement cannot be reached, either party may terminate the Agreement by providing the other party with 90 days written notice.
4 PAYMENT TERMS
4.1 The Client acknowledges and agrees that invoices must be paid to the Engage Australia group member supplying the Services unless a different Engage Australia Affiliate is stipulated in the SOW.
4.2 In consideration for the provision of the Services, subject to clause 4.3 the Client agrees to pay the Fees for the full amount invoiced without set off or deduction, within 30 days of the date of invoice unless the relevant Product Terms provide otherwise.
4.3 If the Client disagrees with any amount claimed in an invoice, it must notify Engage Australia within 7 days of invoice receipt. The Client must pay any undisputed balance in accordance with this clause.
4.4 If an undisputed invoice is not paid when due Engage Australia may, in its sole discretion, suspend supply of the Services.
4.5 Payment terms are granted subject to the Client’s successful application for commercial credit. The Client acknowledges and agrees that in granting credit Engage Australia reserves the right to:
4.8 Prize Payment Contingency:
4.8.1. The Client agrees that Engage Australia will only disburse competition prizes to winners once the corresponding prize funds have been received from the Client. Engage Australia will not advance or pay out any prize amounts from its own funds.
4.8.2. Upon request from the Client, Engage Australia will issue a prize invoice specifying the prize amounts to be disbursed. No prizes will be disbursed to competition winners until the full amount of the prize invoice has been received by Engage Australia.
4.8.3. Engage Australia reserves the right to withhold the disbursement of any prizes if the corresponding funds have not been received from the Client. In the event that the Client fails to pay the prize invoice within the specified timeframe, Engage Australia shall not be liable for any delays or non-payment of prizes to competition winners.
4.8.4. The Client acknowledges and agrees to the terms outlined in this Prize Payment Contingency Clause. By approving the quote and issuing a prize invoice, the Client confirms their understanding and acceptance of these terms.
4.8.5. Engage Australia shall not be held liable for any claims, damages, or disputes arising from the delay or non-payment of prizes due to the Client’s failure to provide the necessary funds.
4.8.6. The Client may request a refund of any unpaid prizes if the competition is cancelled or if the funds are no longer required to be disbursed. Engage Australia will process such refund requests within 30 days of receiving the request.
5 WARRANTIES
5.1 Each of the parties warrants to the other that:
5.2 The Client warrants that:
5.3 Engage Australia warrants that it will:
6 PRIVACY
6.1 If a party is provided with or has access to Personal Information in connection with the Services, it must comply with the Privacy Act and any other applicable law in respect of that Personal Information.
6.2 If Personal Information is provided to Engage Australia by or on behalf of the Client, then the Client:
6.3 If Engage Australia collects Personal Information in the name of or on behalf of the Client:
6.4 If Engage Australia processes any Personal Information in the name of or on behalf of the Client:
6.5 Engage Australia’s Privacy Policy will apply to any Personal Information that it collects, processes and holds and is available on request.
7 INTELLECTUAL PROPERTY
Except as expressly provided:
7.1 Nothing in this Agreement conveys to either party any right, title or interest in the other party’s pre-existing Intellectual Property.
7.2 Intellectual Property in all items, information, materials, and works (including software developments and enhancements, modifications to applications or data insights) developed or produced by Engage Australia in connection with the provision of the Services will be the sole and exclusive property of Engage Australia.
7.3 Rights in Intellectual Property owned by Engage Australia always remain the sole and exclusive property of Engage Australia and no license of these rights is granted to the Client except a right to use the same to the extent required for the Client’s enjoyment of the Services.
7.4 Rights in third party Intellectual Property licensed or procured by Engage Australia in connection with the provision of the Service remain at all times the sole and exclusive property of that third party and no license of these rights is granted to the Client except a right to use the same during the Term to the extent required for the Client’s enjoyment of the Services, subject always to any third party end user terms and payment of any applicable third party license fees.
7.5 All Intellectual Property rights in the Client Materials remain at all times the sole and exclusive property of the Client and no license of these rights is granted to Engage Australia except for a right to use and reproduce the same for the purposes of providing the Services or as may be otherwise specified in the Agreement.
8 INDEMNIFICATION
8.1 Engage Australia will, at its expense, defend or settle any third-party claim against the Client caused by Engage Australia’s failure to comply with clauses 5.1(c)(Intellectual Property), to the extent such failure results in liability, damages, and costs (including reasonable legal costs) to the Client. Engage Australia will pay (in relation to such claim) any:
8.2 Engage Australia will have no obligations or liability under clause 8.1 to the extent such claim arises from:
8.3 Engage Australia’s indemnity obligation are conditional upon the Client (to the extent permitted by Law):
8.4 To the extent permitted by law, the remedies in clause 8.1 are the Client’s sole and exclusive remedies and Engage Australia’s sole liability regarding the subject matter giving rise to any such claim.
9 CONFIDENTIAL INFORMATION
9.1 Each party shall, and shall use its best endeavours to ensure that its employees and agents, keep the
Confidential Information confidential and not use or disclose the Confidential Information to any person other than:
10 LIMITATION OF LIABILITY
10.1 To the extent that any Law (including the Competition and Consumer Act 2010(Cth)) implies certain non-
excludable conditions and warranties into the Agreement for the supply of goods and services, Engage Australia limits its liability in relation to the provision of the Services under the Agreement to the supplying of the Services again or the payment of the costs of having the Services supplied again, at Engage Australia’s option.
10.2 Except as otherwise provided in the Agreement, Engage Australia’s total liability for any loss or damage, whether arising in contract, tort (including negligence), under product liability legislation, under any other statute, under any indemnity or otherwise, sustained by the Client or any other person directly or indirectly from or in connection with the supply of goods or services or otherwise arising out of the Agreement shall be limited to the Fees specified in the SOW under which the loss or damage arose or the average of twelve (12) months fees paid or payable by the Client, whichever is the lesser.
10.3 In no event shall either party be liable for any incidental, indirect, punitive, exemplary, or consequential damages or any loss of any of the following – revenue or Client’s, goodwill, bargain, anticipated savings, use of products or equipment, software, data or management time in connection with or arising out of this Agreement.
10.4 The Client acknowledges that Engage Australia does not control the transfer of data over communications facilities, including the internet, and that the Services may be subject to limitations, delays and security issues inherent in the use of such communications facilities (“service limitations”). Engage Australia is not responsible for any delays, service level failures or data breaches caused by such service limitations including: corruption, piracy or malicious third party attacks (including DDoS attacks), which are beyond the reasonable control of Engage Australia. The Client expressly waives any claim against Engage Australia for compensation, service credits, damages or loss of data arising from the service limitations and agrees their occurrence will not constitute a breach of this Agreement.
10.5 The liability of a party is reduced proportionately to the extent to which the liability is caused, or contributed to, by the other party or any other person, and each party must do what is reasonable in the circumstances to mitigate and minimise any costs, damages, expenses and/or losses incurred or suffered by it in connection with any claim under the Agreement.
10.6 The limitations of liability in this clause 10 shall not apply where prohibited by applicable law, but shall be restricted only to the minimum extent required to satisfy that law.
11 TERMINATION
11.1 Either party may terminate the Agreement without prejudice to its other remedies by notice in writing to the other (Defaulter):
11.2 On termination of the Agreement:
12 FORCE MAJEURE
12.1 Neither party will be responsible for any delay, non-performance or degradation of performance of any of the obligations under the Agreement caused by or resulting from a Force Majeure, except for an obligation to make any payment. The affected party will notify the other party as soon as reasonably practicable in the case such an event causes a delay in the provision of the Services and the cause of the delay.
12.2 If a party is prevented from carrying out its obligations under the Agreement pursuant to clause 12.1 for a period of 30 days, either party may terminate the Agreement by giving 7 days’ notice to the other party, without prejudice to any of the rights of either party accrued prior to the date of termination.
13 DISPUTES
13.1 The parties must, without delay and in good faith, attempt to resolve any dispute which arises out of or in connection with this Agreement (a “dispute”) prior to commencing any proceedings in any court or otherwise in respect of that dispute (“proceedings”).
13.2 If a party requires resolution of a dispute it must do so in accordance with the provisions of this clause 13 and the parties acknowledge that compliance with those provisions is a condition precedent to any entitlement to claim relief or remedy by way of proceedings in respect of a dispute.
13.3 If a party requires resolution of a dispute it must immediately submit full details of the dispute to its managing director or equivalent officer (each called a “responsible party”).
13.4 On submission of details of a dispute in accordance with clause 13.3 the parties must procure each of their responsible parties to meet and try, on a bona fide basis, to resolve that dispute.
13.5 If a dispute is not resolved within 20 Business Days of submission of the dispute in accordance with clause
13.3 or within such other longer period as they agree, the provisions of clauses 13.6 and 13.7 will apply.
13.6 A dispute must be submitted to mediation at the option of the party requiring resolution of that dispute in Sydney, NSW in accordance with the ACDC’s standard rules before a mediator to be agreed. If the parties cannot agree on a mediator, the chief executive for the time being of the Australian Commercial Dispute Resolution Centre (ACDC) (or nominee) will be requested to appoint a mediator within 10 Business Days of the request.
13.7 A party may not commence proceedings in respect of a dispute unless that dispute is not settled by mediation within 20 Business Days of submission to mediation or within such other longer period as the parties agree.
13.8 Each party will pay its own costs associated with this dispute resolution procedure unless the mediator determines otherwise.
13.9 While any dispute remains unresolved, the parties agree to continue to perform the Agreement to the extent that such performance is possible, given the nature of the dispute.
13.10 This clause 13 does not limit in any way a party’s right to seek any form of equitable relief including, without limitation, injunctive relief.
14 CHANGE REQUESTS
14.1 The parties will follow the change request process described in this clause 14 to initiate and consider:
14.2 A Change Request must
15 DISCLOSURE
Engage Australia may be the recipient of rebates and commissions as a result of volume based incentives and preferred supplier arrangements negotiated with some of its suppliers.
16 GENERAL
16.1 Relationship. This Agreement constitutes a relationship between the Client and Engage Australia of principal and independent contractor. Without prejudice to clause 6.3(b), nothing in the Agreement shall constitute any relationship of agency, partnership or joint venture. Neither party, unless expressly stated in the Agreement, shall enter into or have authority to enter into any engagement or make any representation or warranty on behalf of or pledge the credit of or otherwise bind or oblige the other party.
16.2 Subcontracting. Engage Australia may subcontract performance of all or any of its obligations under the Agreement and may substitute or change subcontractors but remains liable at all times for performance of its obligations by each subcontractor.
16.3 Insurance. During the Term and at all times that Engage Australia performs the Services for the Client, Engage Australia must take out and maintain with a reputable insurer, sufficient insurances relevant to the provision of the Services, including: