It is no secret that the UK high street is facing a perfect storm of market pressure, from changes driven by the rise of ecommerce, escalating rents to unfavourable trading conditions. The key to battling this storm is for retailers to rapidly innovate and stay at the forefront of technological change.
Customer Experience
Having been recognised in Gartner’s 2026 Magic Quadrant, here are the customer journey analytics and orchestration trends we’re seeing.
Customer Service Automation
AI success isn’t defined by how advanced the technology is, it’s defined by how responsibly it’s used.
Customer Communications
The FCA’s motor finance redress scheme has a huge scope. How can financial firms manage, so they comply properly while supporting customers? Read on.
