It is fair to say that UK retailers have been on a tumultuous journey over the last year or so, having had to face a variation of market pressure, challenging e-commerce rivals, not to mention rising rents and tricky trading conditions. It’s become the norm for retailers to be fighting for their survival. However, a way to stop retailers from vanishing off the high street is to keep up to date with the latest technological trends and apply them to their business.
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.
Customer Journey
What is journey centricity and why is it important now? Read this recap from a recent Engage Hub webinar with Forrester.