2019 was a busy one for hackers. In the last year we saw globally-renowned businesses, public authorities, and even voting systems become victim to crippling instances of system outages, data theft and ransomware attacks. As a result, it’s no surprise that this year, Data Privacy Day has become Data Privacy Month!
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.
Customer Journey
What is journey centricity and why is it important now? Read this recap from a recent Engage Hub webinar with Forrester.