Online sales accounted for 19.2 per cent of all retailing in October, with consumers now spending more online than ever before, according to the latest figures from the Office for National Statistics (ONS).
Online sales accounted for 19.2 per cent of all retailing in October, with consumers now spending more online than ever before, according to the latest figures from the Office for National Statistics (ONS).
Customer Experience
Having been recognised in Gartner’s 2026 Magic Quadrant, here are the customer journey analytics and orchestration trends we’re seeing.
Customer Service Automation
AI success isn’t defined by how advanced the technology is, it’s defined by how responsibly it’s used.
Customer Communications
The FCA’s motor finance redress scheme has a huge scope. How can financial firms manage, so they comply properly while supporting customers? Read on.