Online sales accounted for 19.2 per cent of all retailing in October, with consumers now spending more online than ever before, according to the latest figures from the Office for National Statistics (ONS).
Online sales accounted for 19.2 per cent of all retailing in October, with consumers now spending more online than ever before, according to the latest figures from the Office for National Statistics (ONS).
Read our second and final instalment of two-part blog series, where we continue to focus on why data security compliance should be a customer service priority in your organisation, not just a box-ticking exercise. Take a look.
In this blog, we’ve compiled a few tips and strategies to ensure that everything runs smoothly once your bot starts communicating with your customers. Take a look.
Investing in CX is essential in order to continuously improve, so you can drive engagement, track results and analyse your sales funnel. But not all CX solutions are created equal - so how do you find the one that best fits your business?