October online sales up in sluggish retail market

Online sales accounted for 19.2 per cent of all retailing in October, with consumers now spending more online than ever before, according to the latest figures from the Office for National Statistics (ONS).

Latest Resources

Image to support a blog showing different touchpoints that could be automated in customer journey Customer Experience

Next Best Experience in 3 steps.

By Chris Crombie 11 June 2021

Next Best Experience is the holy grail of customer analytics. Fully realised, it represents the ability to identify and deliver the right experience in real-time based on everything you know about the customer.

Read More >
Debt collection image to support the blog showing stack of credit cards on a dark background Data Orchestration

5 ways to improve debt collection rates.

By Lisa Rose 7 June 2021

Learn 5 ways to improve debt collection rates – while keeping customer experience at the heart of your approach.

Read More >
Image to support the blog. A lady in her kitchen smiling while doing online shopping on her phone and/or paying with her credit card. Customer Experience

How to avoid a fragmented retail customer experience

By Simon Brennan 28 May 2021

When it comes to the retail customer experience, it’s not just about individual touchpoints. Here’s how deliver a seamless journey.

Read More >