Many organisations are currently facing unprecedented pressure, falling revenues and reduced profits. A large number have temporarily closed or have adopted new ways of working, and rightly so, as the focus of most business leaders has been on protecting employees, understanding the risks to their businesses, and managing disruption to supply chains.
Customer Service Automation
Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.