With many brands offering multi-channel customer experiences, standing out is becoming more challenging. Brands need to build trust to earn customer loyalty and this is where social media can provide the competitive edge.
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How can social media be used to build customer loyalty?
Latest Resources
Data Security
Is there really a trade-off between security and customer experience? (part two)
15 February 2021Read More >Read our second and final instalment of two-part blog series, where we continue to focus on why data security compliance should be a customer service priority in your organisation, not just a box-ticking exercise. Take a look.
Customer Communications
Key considerations when incorporating a Chatbot into your self-service solutions
9 February 2021Read More >In this blog, we’ve compiled a few tips and strategies to ensure that everything runs smoothly once your bot starts communicating with your customers. Take a look.
Customer Experience
How to choose the best-fit Customer Experience solution
1 February 2021Read More >Investing in CX is essential in order to continuously improve, so you can drive engagement, track results and analyse your sales funnel. But not all CX solutions are created equal - so how do you find the one that best fits your business?
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