Envisage the future of retail and it’s currently hard to imagine anything other than purchases being made on five-inch screens. It is no secret that the UK high street is struggling to keep up with retail developments driven by the rise of ecommerce, and according to a recent study by Royal Mail, consumers are now doing 80 percent of their shopping online. This has had a massive impact on the sector and challenges brick and mortar stores to transform their approach or risk extinction.
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Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.
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WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
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What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.