Seamless customer experiences that balance technology with human touch. As organisations increasingly take a multi-channel approach to customer experience, examining how people interact with them digitally and by phone, this Caledonian Sleeper example is a timely reminder of how neglecting face-face interactions can be very damaging.
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Don’t forget the human touch in Industry 4.0
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Customer Experience
How Do You Comply with the New Consumer Duty?
23 November 2022Read More >The FCA’s new Consumer Duty will transform how financial services deals with customers. Read how to get compliant before the April 2023 deadline.
Customer Service Automation
Create Meaningful Customer Outcomes With Data-Driven Insight
18 October 2022Read More >When you focus entirely on the number of customers you serve, you can lose sight of the bigger picture. Ask: have you delivered meaningful outcomes for them?
Data Security
How Banks Can Protect Customers From Credit Card Fraud
11 October 2022Read More >Credit card fraud can be devastating for customers and banks alike. Learn how banks can use technology to mitigate risks for the institution and their customers.
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