Seamless customer experiences that balance technology with human touch. As organisations increasingly take a multi-channel approach to customer experience, examining how people interact with them digitally and by phone, this Caledonian Sleeper example is a timely reminder of how neglecting face-face interactions can be very damaging.
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Don’t forget the human touch in Industry 4.0
Latest Resources
Data Security
Is there really a trade-off between security and customer experience? (part two)
15 February 2021Read More >Read our second and final instalment of two-part blog series, where we continue to focus on why data security compliance should be a customer service priority in your organisation, not just a box-ticking exercise. Take a look.
Customer Communications
Key considerations when incorporating a Chatbot into your self-service solutions
9 February 2021Read More >In this blog, we’ve compiled a few tips and strategies to ensure that everything runs smoothly once your bot starts communicating with your customers. Take a look.
Customer Experience
How to choose the best-fit Customer Experience solution
1 February 2021Read More >Investing in CX is essential in order to continuously improve, so you can drive engagement, track results and analyse your sales funnel. But not all CX solutions are created equal - so how do you find the one that best fits your business?
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