Seamless customer experiences that balance technology with human touch. As organisations increasingly take a multi-channel approach to customer experience, examining how people interact with them digitally and by phone, this Caledonian Sleeper example is a timely reminder of how neglecting face-face interactions can be very damaging.
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Don’t forget the human touch in Industry 4.0
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Data Orchestration
4 Challenges Facing RegTech Implementation
18 September 2023Read More >In this blog, we'll look at the hurdles facing RegTech implementation in financial services, flagging up important considerations when looking at solutions
Customer Service Automation
Customer Intent: How to Understand, Capture & Leverage It
7 September 2023Read More >Read about the significance of customer intent and how you can capture and leverage this valuable insight.
Customer Communications
Making Sense of RegTech: 4 RegTech Association Takeaways
2 August 2023Read More >Engage Hub’s Colm Dowd attended the #RegTechEdgeNoBorders event. Here are four key takeaways. Take a look.
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