Seamless customer experiences that balance technology with human touch. As organisations increasingly take a multi-channel approach to customer experience, examining how people interact with them digitally and by phone, this Caledonian Sleeper example is a timely reminder of how neglecting face-face interactions can be very damaging.
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Don’t forget the human touch in Industry 4.0
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Customer Experience
Conversational AI in 2023: What Is It And Should You Use It?
10 March 2023Read More >Get an up-to-date overview of Conversational AI – including how it works, the pitfalls and the benefits.
Customer Journey
Consumer Duty Compliance: 4 Steps to Drive Long-Term Benefits
9 March 2023Read More >Here’s how financial services organisations can adapt to Consumer Duty requirements in a way that maximises long-term benefits (and streamlines ongoing compliance).
Data Orchestration
Consumer Duty: How Do You Comply?
9 February 2023Read More >With less than 6 months until the Consumer Duty compliance deadline, organisations need to get to grips with the requirements – fast. Here’s how.
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