Customer Communications

New revenue streams for pioneering MNO's

By Engage Hub expert 31 July 2017

See other posts by Engage Hub expert

The Mobile Network Opportunity.

Why location data holds the key to success.

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Latest Resources

Data Security

How Banks Can Defend Against Smishing Attacks

By Mark Grainger 27 September 2022

In this blog, we look at smishing, one of the most common forms of cyberattack – explaining how it works and how to defend your organisation and customers.

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Customer Service Automation

4 Ways Data Should Transform Contact Centre Performance

By Karen Waters 13 September 2022

Contact centres are data gold mines. Here’s how to make sure you’re harnessing that data’s full potential to optimise customer experience and operational efficiency.

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Customer Service Automation

6 Contact Centre Metrics You Need to Track

By Simon Brennan 7 September 2022

As you adopt a ‘hybrid’ digital-traditional approach to customer service, track these 6 metrics to get a holistic idea of performance – and drive meaningful improvement.

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