Keep your customers data safe, deliver frictionless customer service and forge long lasting, profitable relationships by automating intelligent, cross-channel communications.
Use cross-channel communications to reduce inbound calls, relieve frustrated customers and improve first contact response rates so your customers stay with you for longer.
Transform customer and mobile data into profitable offers and campaigns, whether you’re looking to strengthen relationships with your direct customer base or add greater value to the services you offer to enterprises.
Connect the data held in your legacy systems to provide greater insights on business performance and automated cross-channel communications to make missed deliveries a thing of the past, significantly reducing operational costs.
Engage every customer with intelligently-timed offers and campaigns to get them spending more and staying loyal for longer. Automatically respond to inbound customer queries with chatbot and virtual assistant technology.
Discover how you can use advanced AI technology to automate customer engagement and deliver an exceptional experience. From SMS and Email to Chatbots and Voice - learn how you can use cross-channel communications to unify the customer journey.
Read the 4-step process for incorporating automation into business processes to improve customer experience and boost operational efficiency.
From personalisation to tackling climate change, TechNOVA’s Connected Customer Conference was jam-packed with insight. Here are our 3 key takeaways from the day.
Automation helps businesses improve customer experience and operational efficiency. Follow these 4-steps to decide which processes to automate.