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Digital Transformation

Digital Transformation

Embracing Evolution: Financial Services CX Predictions for 2024

By Mark Grainger 9 January 2024

See the four key trends that will have the greatest impact on the financial services customer experience in 2024.

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Customer Service Automation

Two Ways Retail Banks Can Boost Customer Engagement (Using AI)

By Mark Grainger 3 October 2023

As customers increasingly demand personalised and seamless experiences, banks must embrace innovative strategies for customer engagement.

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Customer Service Automation

Customer Intent: What It Is and How to Leverage It

By Simon Brennan 28 April 2023

Read about how automatically capturing and analysing customer intent helps improve contact centre operations.

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Customer Service Automation

Create Meaningful Customer Outcomes With Data-Driven Insight

By Karen Waters 18 October 2022

When you focus entirely on the number of customers you serve, you can lose sight of the bigger picture. Ask: have you delivered meaningful outcomes for them?

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Digital Transformation

3 Ways to Make Your Digital Transformation Budget Go Further

By Mark Grainger 4 April 2022

If your digital transformation ambitions are bigger than your budget, these strategies will help you get the most impact for your money.

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Digital Transformation

3 Success Factors for Local Authority Digital Transformation

By Mark Harris 28 March 2022

Read how local authorities can drive digital transformation in a measured, sustainable way that delivers value to stakeholders and constituents.

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