This blog looks at the data security and privacy risks to be aware of when using generative AI tools like ChatGPT. Read now.
Engage Hub’s Mark Grainger and Colm Dowd joined NayaOne’s Oli Platt to discuss Consumer Duty compliance advice. Here are the highlights.
Here’s how financial services organisations can adapt to Consumer Duty requirements in a way that maximises long-term benefits (and streamlines ongoing compliance).
With less than 6 months until the Consumer Duty compliance deadline, organisations need to get to grips with the requirements – fast. Here’s how.
Learn why measuring customer intent could be the single best decision your contact centre makes.
At Consumer Week 2022, we spoke with Hayley Ward, Head of CX and Data at Marks & Spencer, and shared 4 key ways retailers can harness the power of data.
