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Data Orchestration

Customer Service Automation

What is an AI Knowledge Base? The Essential Tool You’re Missing

By Karen Waters 2 April 2025

AI Knowledge Bases can help you deliver service that meets your customers’ need for speed without sacrificing quality. Here’s how.

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Data Orchestration

Australia’s Privacy Act: What You Need to Know About Reforms

By Irene Trochilas 5 September 2024

Learn about what’s changing in Australia's Privacy Act – and the initial steps organisations must take to be compliant (and avoid fines).

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Customer Journey

CoFI Act: What Financial Services firms operating in New Zealand need to know

By Colm Dowd 14 August 2024

The CoFI compliance deadline is 31 March 2025. Does it affect your organisation and if so what do you need to do?

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Data Orchestration

Why Should You Use Real-Time Interaction Management (RTIM) In 2024?

By Luigi Loconte 28 March 2024

What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.

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Data Orchestration

Frictionless Authentication: Goodbye, Password Frustration

By Mark Grainger 12 December 2023

Enter frictionless authentication is a game-changer that enhances security while streamlining how customers log into financial services apps. Read more.

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Data Orchestration

Three Signs Contact Centre Data Is Disorganised (And How To Fix Them)

By Simon Brennan 31 October 2023

Let’s look at three signs your operations, customer experience and profits are affected by disorganised contact centre data – and how to fix them.

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