Read the key takeaways from our Engage Hub / MaxContact webinar, where we discussed best practices for deploying AI-powered Chatbots.
From AI to security enhancements, see what is on the agenda for contact centre innovation and optimisation in 2024.
This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.
As customers increasingly demand personalised and seamless experiences, banks must embrace innovative strategies for customer engagement.
Read about the significance of customer intent and how you can capture and leverage this valuable insight.
Read about how automatically capturing and analysing customer intent helps improve contact centre operations.
