This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.
As customers increasingly demand personalised and seamless experiences, banks must embrace innovative strategies for customer engagement.
Read about the significance of customer intent and how you can capture and leverage this valuable insight.
Read about how automatically capturing and analysing customer intent helps improve contact centre operations.
In this blog, we’ll share the good, the bad and the ugly of ChatGPT, to help you make an informed decision about using generative AI in your processes.
When you focus entirely on the number of customers you serve, you can lose sight of the bigger picture. Ask: have you delivered meaningful outcomes for them?
