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Marcela Mielnicka

Customer Journey

3 Ways to Show Your Customers Love This Valentine’s Day

By Marcela Mielnicka 14 February 2025

A growing number of consumers believe Valentine’s Day is a ‘waste of money’. Here are 3 ways in which retailers can use this calendar milestone to their advantage.

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Customer Journey

3 Ways to Show Your Customers Love This Valentine’s Day

By Marcela Mielnicka 11 February 2022

A growing number of consumers believe Valentine’s Day is a ‘waste of money’. Here are 3 ways in which retailers can use this calendar milestone to their advantage.

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Customer Experience

How to navigate customer experience in a post-Brexit world

By Marcela Mielnicka 11 January 2021

Learn how organisations can navigate post-Brexit uncertainty by prioritising customer experience.

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Customer Experience

Offer Treats, Not Tricks! 3 Ways Feedback Surveys Improve Customer Experience

By Marcela Mielnicka 26 October 2020

Read about 3 ways feedback surveys can help you build relationships, optimise customer journeys and improve customer experience.

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Customer Experience

5 Takeaways from our Digital Banking Webinar with Forrester

By Marcela Mielnicka 11 August 2020

Get tips on digital-first banking and real-time communication in this Forrester/Engage Hub webinar round-up.

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Customer Experience

Customer Experiences That Are For Life, Not Just For Christmas

By Marcela Mielnicka 24 December 2019

Here are our 4 top tips delivering a fantastic customer experience this Christmas (and beyond).

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