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Luigi Loconte

Customer Experience

How to Get Started with ChatGPT and other AI-powered Tools in Customer Service

By Luigi Loconte 13 April 2023

The hype around AI has ramped up thanks to the arrival of ChatGPT. Is your business ready to make the most of it? Here’s how to get started.

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Customer Journey

4 Ways to Use Customer Journey Mapping to Boost ROI

By Luigi Loconte 29 June 2022

Discover 4 ways you can use customer journey mapping to increase customer satisfaction and overall return on investment.

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