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Luigi Loconte

Customer Journey

Insights from Forrester Wave™: Customer Journey Orchestration report

By Luigi Loconte 3 October 2024

Discover key insights from Forrester’s latest customer journey orchestration report, including essential features and tips for selecting the right platform.

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Customer Communications

Tips for Providing Successful Multilingual Customer Support

By Luigi Loconte 16 July 2024

Follow these best practices to ensure your multilingual customer support is effective and efficient. Read now.

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Digital Transformation

Beyond Personas: AI and Personalised Customer Experiences

By Luigi Loconte 15 May 2024

AI is unlocking new possibilities for delivering bespoke experiences, including how Sainsbury’s is benefiting.

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Customer Experience

Contact Centre Optimisation: 7 AI Use Cases

By Luigi Loconte 1 May 2024

Discover 7 applications of AI in contact centres – to help improve both customer experiences and profitability.

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Data Orchestration

Why Should You Use Real-Time Interaction Management (RTIM) In 2024?

By Luigi Loconte 28 March 2024

What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.

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Customer Experience

What’s Next for ChatGPT? Our Three Predictions

By Luigi Loconte 3 July 2023

In this blog post, we'll explore what's next for ChatGPT and how it will affect customer service.

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