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Engage Hub expert

Customer Experience

Mobile & Broadband “Not-spots” – Adapting Your Customer Experience Approach

By Engage Hub expert 4 April 2019

Patch mobile and broadband coverage affect the customer experience. Here’s what you can do to overcome this stumbling block.

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Customer Experience

3 Customer Experience Lessons from Apple’s Streaming Service Launch

By Engage Hub expert 2 April 2019

Apple’s streaming service launch offers valuable lessons in how they’re using customer experience to differentiate in a competitive market. Read now.

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Customer Communications

Avoid These 5 Common Mistakes with Your IVR Solution

By Engage Hub expert 28 March 2019

Here are 5 of the most common mistakes people make with their IVR solutions (and how you can avoid them).

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Customer Communications

How a NextGen IVR Helps You Boost Customer Satisfaction Rates

By Engage Hub expert 5 March 2019

If you use IVR as part of your call handling, you need to think about NextGen IVR. It’s an essential upgrade when it comes to positive customer experience.

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Customer Experience

Forrester Recognises Engage Hub as a Top Customer Engagement Solution Vendor

By Engage Hub expert 24 January 2019

Market research giant Forrester has recognised Engage Hub as one of 42 top vendors in the Real-Time Interaction Management (RTIM) market.

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Customer Experience

6 Customer Experience Predictions for 2019

By Engage Hub expert 19 December 2018

With so many different ways to improve customer experience, how do you know what to focus on next year? Here are our top 6 CX predictions for 2019.

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