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Chris Wallbank

Data Security Customer on Mobile

An Introduction to ID&V for the Digital Age

By Chris Wallbank 26 October 2021

How can you identify and verify (ID&V) customers effectively in a digital economy – without compromising the customer experience? Read about it here.

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Customer Service Automation Image to support the blog, showing Chatbot assisting a person through a phone

3 ways to automate self-service across digital channels

By Chris Wallbank 17 May 2021

Organisations that are leveraging automation and self-service have been found to be more resilient in the face of pandemic-related challenges. In this blog, we look at ways automation technology helps to deliver seamless customer service while significantly reducing operational costs.

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Customer Service Automation Background image of the blog, showing a lady on the phone, on a go.

3 reasons why Web Chat should be part of your CX approach

By Chris Wallbank 12 April 2021

Live chat is a powerful customer service tool that helps you stand out in the market and build long-term relationships with customers.

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Customer Communications

Key considerations when incorporating a Chatbot into your self-service solutions

By Chris Wallbank 9 February 2021

In this blog, we’ve compiled a few tips and strategies to ensure that everything runs smoothly once your bot starts communicating with your customers. Take a look.

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Customer Communications

3 Benefits of AI-powered Chatbots for Customer Service During the Pandemic (and Beyond)

By Chris Wallbank 30 November 2020

In this blog, we explain how investing in Chatbot technology will make your business goals more achievable. Read now.

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Customer Communications

How to Maximise Value from Messaging Apps (in 6 Steps)

By Chris Wallbank 4 August 2020

Follow this strategic framework to achieve maximum value and customer satisfaction from messaging apps.

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