It is no secret that the UK high street is facing a perfect storm of market pressure, from changes driven by the rise of ecommerce, escalating rents to unfavourable trading conditions. The key to battling this storm is for retailers to rapidly innovate and stay at the forefront of technological change.
Customer Service Automation
The contact centre landscape continues to evolve at a rapid pace. Here’s what to expect from 2025.
Customer Experience
See the tech trends that will shape the customer and employee experiences in 2025.
Customer Experience
The financial services industry is gearing up for another year of rapid evolution. Here are key predictions for 2025.