The Evolution of Journey Orchestration:

The Importance of Journey Centricity in Customer Experience and Other Trends

[available on-demand]

Discover how with journey orchestration, you can use automation to personalise at scale, leveraging technology like AI to create a joined-up experience across touchpoints. Watch this webinar to see how mapping and orchestration work together to deliver tangible value.

Presented By Mark Grainger, VP Sales Europe, Engage Hub Joana de Quintanilha, VP, Principal Analyst, Forrester 27 February 2024
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Watch this webinar to:

  • Learn best-practice customer journey mapping and orchestration techniques
  • Uncover how to gain actionable insight from orchestration
  • Identify unseen journeys for automation deployments planning
  • Analyse all CX data to draw those vital cause-and-effect conclusions, identify problems and gaps – and rectify them.