Thank you!

We've sent you a copy of 'Managing The Fragile Customer Experience In The Information Age', you can also download a copy using the link below.

Download now.

You might also like:

How to Refine Your Digital CX Strategy

Kimberley Dizes
Kimberley Dizes
 September 11 2019
Read this blog post
CCCM Channel Strategy Communication channels Customer Experience Customer Journey Mapping Customer Personas CX CX Strategy Digital customer experience digital strategy

Build Your Brand’s Design Language in 9 Steps

andyclowes
Andy Clowes
 August 20 2019
Read this blog post
Customer Experience CX Design Design consistency Design language Icons image Typographies UI User Experience User Interface UX

Is Your IVR Outdated? How to Transition from Traditional to NextGen IVR in These Quick 11 Steps (Part One)

Chris Crombie
Chris Crombie
 August 13 2019
Read this blog post
Contact Centre Contact Centre Agents Customer Experience Customer Service CX Interactive Voice Response IVR Next-generation IVR NextGen IVR Self-serve Self-Serve Solutions Self-Service Voice Voice Tech Voice Technology

Security vs. Customer Experience: How Banks Can Find the Balance

Mark Grainger
Mark Grainger
 August 8 2019
Read this blog post
2FA Banking Banks biometric voice authentication Customer Experience Customer Service CX Data Security Financial Services Fraud Fraud Prevention MNO mobile network operator Password Protection Security SIM swap fraud Speech recognition Two-factor authentication Voice biometric Voice recognition

Customer Experience is Key to Post-Brexit Success

Marcela Mielnicka
Marcela Mielnicka
 July 29 2019
Read this blog post
Brexit Customer Experience CX divorce bill EU European Union No deal Brexit politics post-brexit UK UK EU divorce United Kingdom

Brand Consistency Across Channels: Is It Your Achilles Heel?

andyclowes
Andy Clowes
 July 24 2019
Read this blog post
Brand consistency Brand guidelines Brand vision Customer Engagement Design UI User Experience User Interface UX