Natural language speech recognition.
AI-powered speech recognition to allow callers to speak naturally in their own words, intelligently capturing intent and dramatically increasing self-service.
Fully personalised experience.
Match anything from phone numbers to account numbers and order details, with existing customer data to proactively identify callers and create a personalised experience that anticipates customer needs and proactively addresses issues.
View the entire customer journey across multiple channels including; IVR, SMS and email to optimise the customer experience.
Sainsbury’s streamlines inbound call handling process with NextGen IVR.
Find out how one of the UK’s largest retailers enabled 31% of callers to self-serve using our NextGen IVR.
“It learns in the same way as a call centre agent does. AI-powered natural language processing (NLP) means that the IVR does not simply react to keywords, but continually improves its understanding. So a query that the IVR may not understand today, perhaps because it’s too complex or expressed in an unusual way, will be understood and automated in the future.”
Win your customers over with data-driven IVR.
Exceeding customers’ expectations – fast and with the minimum of fuss – is crucial in today’s marketplace. To do this, you need to deliver personalised and consistent communication across every channel – ensuring that your IVR technology complements and supports the overall customer experience.
Want to see NextGen IVR in action?