If you use IVR as part of your call handling, you need to think about NextGen IVR. It’s an essential upgrade when it comes to positive customer experience.
Strategic consultation and training services.
Setting up and managing thousands of messages to engage your customers is labour-intensive and time-consuming work. Managing all of your inbound and outbound communications eats up valuable time and resources that are better spent elsewhere. That’s why many of our enterprise customers choose our fully managed service option, relying on our bureau team for campaign set up, support and analysis. You can, then, focus on delivering the best strategy for your business.
Campaign management handled by industry experts.
We know that you want to be up and running as quickly and seamlessly as possible, which is why our team of PRINCE2 and AGILE project management experts offer a scalable, end-to-end service. From project scoping, technical development and testing, to worldwide deployment and service delivery, our team works collaboratively with yours to ensure all standards, methodologies and processes are followed at every stage.
Dedicated technical support specialists.
You need a technical partner that you can rely on, which is why our world-class technical support teams are on hand 24/7, across our international offices, to ensure you stay connected. All our staff are highly qualified to design, build and maintain our technical capability, ensuring our platforms maintain a 99.9% uptime SLA.