Oxford Economics’ latest report estimating that robots are expected to ‘replace up to 20 million factory jobs’ by 2030 opened up a heated debate about what the future of the workforce would look like. One of the most worrying potential outcomes being the impact it will have on already stagnating wages.
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.
Customer Journey
What is journey centricity and why is it important now? Read this recap from a recent Engage Hub webinar with Forrester.