By defining an optimum level of customer engagement, and building safeguards to protect customer data, organisations can create lasting relationships with their customers.
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How much is too much: when to stop talking to your customer
Latest Resources
Data Security
Tackling Fraud: 3 Mobile Ecosystem Forum Takeaways
24 May 2023Read More >Engage Hub’s Mark Grainger joined experts at the Mobile Ecosystem Forum to discuss messaging fraud. Here are the highlights.
Data Orchestration
ChatGPT: How safe is your data?
11 May 2023Read More >This blog looks at the data security and privacy risks to be aware of when using generative AI tools like ChatGPT. Read now.
Customer Service Automation
Customer Intent: What It Is and How to Leverage It
28 April 2023Read More >Read about how automatically capturing and analysing customer intent helps improve contact centre operations.
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