By defining an optimum level of customer engagement, and building safeguards to protect customer data, organisations can create lasting relationships with their customers.
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How much is too much: when to stop talking to your customer
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Customer Experience
Retail Customer Experience Strategies for Black Friday, Cyber Monday and Beyond
22 November 2023Read More >This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.
Data Orchestration
Three Signs Contact Centre Data Is Disorganised (And How To Fix Them)
31 October 2023Read More >Let’s look at three signs your operations, customer experience and profits are affected by disorganised contact centre data – and how to fix them.
Customer Experience
Halloween Customer Service: Tech-based Treats & Tricks
26 October 2023Read More >In the realm of contact centres, this season can be a rollercoaster of tricks and treats. Here’s how.
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