Engage Hub appoints Clive Hannon as COO
London, UK – 16th November 2017: Engage Hub has announced the appointment of Clive Hannon as the company’s Chief Operating Officer, with immediate effect. Clive will be responsible for maintaining control of Engage Hub’s diverse business operations and procedures, along with service delivery and IT.
Clive has a background in industrial engineering, and is a specialist in scaling IT and software companies. He joins Engage Hub from Oneview Healthcare Plc, where, as Head of Continuous Delivery, he worked to scale up the company’s patient engagement software platform over the course of two years. Prior to this, Clive was a founder and COO of Ammeon, a telecoms consultancy firm based in Dublin, which today employs over 200 people.
During his 12 years with Ammeon, Clive worked very closely with a number of key Engage Hub customers, including O2 and Three, and was also responsible for building out the capabilities of the Ericsson OSS next generation zero downtime platform. This solution was delivered directly to Ericsson in seven different sites on five different continents with multiple software deployments per day, demonstrating Clive’s ability to roll out large-scale projects on time and on budget.
Ray Tierney, CEO Engage Hub
Commenting on Clive’s appointment, Ray Tierney, CEO of Engage Hub said: “Clive understands the impact that IT operations can have on global sales and customer satisfaction in a way that few executives can hope to, and he’s got a proven track record of maximising the growth potential of a range of businesses”.
“He’s joining an already energetic and goal orientated team at the perfect time to spearhead Engage Hub’s operational expansion across LATAM & APAC”.
Clive Hannon, COO Engage Hub
Clive who has also held senior roles with CGI (formerly Logica Mobile Networks) and Ericsson added: “What I found most compelling about Engage Hub was the sheer number of big name brands the company is currently working with. Engage Hub’s platform is disrupting the market by pioneering innovative experiences for its customers across multiple digital channels in a way that’s not been seen before.
Everyone is aware that there are challenges when it comes to scaling a high-growth business but I’m looking forward to helping take the company to the next level.”
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About Engage Hub
Engage Hub’s cross-channel customer engagement platform enables organisations to deliver better customer experiences through SMS, MMS, web, email, voice, push notifications, Facebook Messenger and more. From customer services to marketing, Engage Hub gives businesses centralised control over all channels, simplifying the process of engaging customers with intelligently targeted, interactive communications.
Headquartered in London and with offices throughout Europe, Asia and The Americas, Engage Hub’s platform is used by some of the world’s most successful enterprises, including, Weve, Singtel, Three Ireland, and Telefonica to communicate effectively with customers.