Customer experience is now more than a buzzword. Organisations are making operational changes, not just paying lip service, according to research. Read more.
These days, customers barely need to leave the house to get the goods and services they want. Everything is at the click of a button, and within a matter of hours, their order arrives at the location of their choosing, at the time they specified. Gone are the days of ‘popping to the shops’, more and more consumers are favouring the ease and convenience of having products from their favourite brands come to them.
But with consumer demand for ‘same-day’ deliveries doubling in the last year, the pressure to deliver – in all senses of the word – is truly on.
Download our latest eBook, packed full of unique research, to discover exactly how to communicate with the digital-savvy consumer and make missed deliveries a thing of the past.