Cross-channel Chatbot.

Chatbots play a key part in revolutionising customer service. They’re efficient, cost-effective and guarantee personalised experience no matter the channel. Bots provide your customers with the option to self-serve while reducing calls to your agents and freeing them up to deal with more complex queries.

Our cross-channel Chatbot has been built to provide an intelligent, conversational, human-like experience for your customers across communication channels such as WhatsApp, Web Chat and IVR.

Engage Hub’s AI-powered Chatbot uses our native Natural Language Processing (NLP), paired with our deep real-time integrations, to not only understand but resolve your customer queries – therefore transforming your digital and telephony channels into effective self-service solutions.

Key Features and Benefits.

Key Features and Benefits.

Cross-channel
 recognition

Our cross-channel Chatbot recognises your customers past interactions and queries, ensuring they have a seamless and secure experience as they move between channels.

One channel
 resolution

Driven by deep integrations into your systems, our Chatbot provides your customers with a rich experience and immediate response to complex queries.

Aways on: 
Operate 24/7

Chatbots guarantee immediate responses during out-of-hours or peak times. They learn from previous interactions and over time, driving continuous improvement to your self-service solutions.

 

Seamless agent
handover

When human intervention is needed, Engage Hub’s AI-powered Chatbot will seamlessly transition the conversation directly to a live agent.

 

Guarantee a consistent and seamless experience across all customer communications.

Guarantee a consistent and seamless experience across all customer communications.

Take a look at latest resources on customer engagement.

Take a look at latest resources on customer engagement.

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Customer Service in the 
digital era.

By 2022, intelligent systems will drive 70% of customer engagements. Find out more on AI-powered tools in our latest guide.

Why WhatsApp 
for Business.

 Read why you should integrate WhatsApp for Business into your marketing and customer experience strategy.

Ready to see our cross-channel Chatbot in action?