Read the 4-step process for incorporating automation into business processes to improve customer experience and boost operational efficiency.
Every customer is unique. It’s Engage Hub’s mission to make sure businesses across the world, treat their customers as individuals. Engage Hub’s cross-channel customer engagement platform enables organisations to harness insight previously hidden in data stored across disparate legacy systems, empowering the world’s leading companies to deliver innovative, digital experiences for their customers.
With over 30 years in the business, headquartered in London with offices throughout Europe, Asia and The Americas, Engage Hub’s technology is used by some of the world’s most successful enterprises, including, Sainsbury’s, Singtel, MBNA, and Telefonica to communicate effectively with customers.
This role is client facing and will involve daily interactions with clients as you investigate and troubleshoot issues raised by them in delivering SMS, MMS, Email and Mobile App Push Notification campaigns on our industry leading ‘Engage Hub’ system. Periodic out-of-hours support work will be required.
To succeed in this role you must have a high degree of competency with command line Linux systems, the ability to write database queries and experience with shell scripting. A working knowledge of RESTful Web Services would be highly desirable.
What’s in it for you?
We don’t just develop leading customer experience technology, we develop our employees’ skill sets too. We understand that your professional development directly impacts our company’s growth. In exchange for your contribution, you’ll receive the following benefits:
To apply for this role, please attach your CV and supporting letter to the application form.