Technical Support Consultant (London).

Every customer is unique. It’s Engage Hub’s mission to make sure businesses across the world, treat their customers as individuals. Engage Hub’s cross-channel customer engagement platform enables organisations to harness insight previously hidden in data stored across disparate legacy systems, empowering the world’s leading companies to deliver innovative, digital experiences for their customers.

With over 30 years in the business, headquartered in London with offices throughout Europe, Asia and The Americas, Engage Hub’s technology is used by some of the world’s most successful enterprises, including, Sainsbury’s, Singtel, MBNA, and Telefonica to communicate effectively with customers.

The Role:

This role is client facing and will involve daily interactions with clients as you investigate and troubleshoot issues raised by them in delivering SMS, MMS, Email and Mobile App Push Notification campaigns on our industry leading ‘Engage Hub’ system. Periodic out-of-hours support work will be required.

To succeed in this role you must have a high degree of competency with command line Linux systems, the ability to write database queries and experience with shell scripting. A working knowledge of RESTful Web Services would be highly desirable.

Responsibilities:

  • Investigating issues reported by clients and owning them through to closure;
  • Overseeing and supporting integrations with 3rd party client systems;
  • Writing scripts to supplement the platform in delivering client services;
  • Writing SQL queries for custom client reports;
  • Helping clients with questions about the platform and building complex services;
  • Data analysis

Requirements:

  • Ability to use the Linux command line;
  • Experience with SQL, including stored procedures;
  • Shell scripting, bash, awk, sed, perl, python scripting or other text processing scripts;
  • Experience with XML and JSON;
  • Ability to multi-task, manage time and meet deadlines;
  • Attention to detail;
  • Excellent written and verbal communication skills;
  • Ability to work independently as well as part of the team.

What’s in it for you?

We don’t just develop leading customer experience technology, we develop our employees’ skill sets too. We understand that your professional development directly impacts our company’s growth. In exchange for your contribution, you’ll receive the following benefits:

  • Generous holiday allowance
  • A competitive salary
  • Regular company / team socials
  • Friendly, approachable office atmosphere – and business-casual dress code
  • Cycle2Work scheme
  • Private pension with Scottish Widows
  • Private healthcare – VitalityHealth makes it easy to get fast access to high quality care, with rewards for getting active, including huge discounts on food and exercise equipment.

To apply for this role, please attach your CV and supporting letter to the application form.