Junior Technical Support Consultant.

Every customer is unique. It’s Engage Hub’s mission to make sure businesses across the world, treat their customers as individuals. Engage Hub’s cross-channel customer engagement platform enables organisations to harness insight previously hidden in data stored across disparate legacy systems, empowering the world’s leading companies to deliver innovative, digital experiences for their customers.

With over 30 years in the business, headquartered in London with offices throughout Europe, Asia and The Americas, Engage Hub’s technology is used by some of the world’s most successful enterprises, including, Sainsbury’s, Singtel, MBNA, and Telefonica to communicate effectively with customers.

The Role:

You must be able to juggle multiple tasks and demonstrate that you can own tasks through to closure. You will never say the words ‘It’s not my job’. As you will be part of a small, but highly productive Technical Support Team, it is critical for you to be a self-starter and manage your own tasks and time. It is important that you are attentive to detail and a fast-learner. The right candidate for this internship will be an enthusiastic, creative problem solver with a can-do attitude who is not afraid of hard work and thrives on delivering exceptional service. This role is client facing and will involve daily interactions with clients as you investigate and troubleshoot issues raised by them in delivering SMS, MMS, Email and Mobile App Push Notification campaigns on our industry leading ‘Engage Hub’ system. Periodic out-of-hours support work will be required. To succeed in this role you must have exposure to command line Linux systems and database queries.

Responsibilities:

  • Investigating issues reported by clients and owning them through to closure;
  • Overseeing and supporting integrations with 3rd party client systems;
  • Writing SQL queries as part of issue investigation;

Requirements:

  • Exposure to the Linux command line;
  • Exposure to SQL queries;
  • Attention to detail;
  • Good written and verbal communication skills;
  • Ability to work independently as well as part of the team;
  • Excellent written and verbal communication skills;
  • Problem solving and logic skills;
  • Professional and dedicated attitude;
  • Time management skills and ability to work with deadlines;
  • Multitasking.

What’s in it for you?

We don’t just develop leading customer experience technology, we develop our employees’ skill sets too. We understand that your professional development directly impacts our company’s growth. In exchange for your contribution, you’ll receive the following benefits:

  • Generous holiday allowance
  • A competitive salary
  • Regular company / team socials
  • Friendly, approachable office atmosphere – and business-casual dress code
  • Cycle2Work scheme
  • Private pension
  • Private healthcare covering things like half price gym membership, free eye tests and huge discounts on food and fitness products and much more.

Know a suitable candidate?

Call: 020 7183 3860