Ever increasing customer demands, legacy technology and costly call centres make managing customer experience expensive and time consuming. That’s where chatbots can help, they can provide personalised responses to thousands of customers simultaneously.
This latest guide provides an introduction to chatbots and will help you discover how they can help you provide a personalised customer experience with ease.
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.
What is journey centricity and why is it important now? Read this recap from a recent Engage Hub webinar with Forrester.