7 ways to effectively engage customers and employees during crisis and beyond

Our expert in the field, Nicola Pero, covers topics such as:

• Crisis management: How to identify the challenges and effectively communicate with you clients and employees.
• Multi-channel customer and employee support: How to implement right solutions at speed to deliver right information at the right time in the most efficient way.
• Journey automation and optimisation: Ways to take data from customer interactions to predict when they’re likely to contact you, so you can pre-empt their queries and engage them on their channel of choice.
• Beyond the emergencies: The path to the next normal and how to embrace new digital engagement by planning and structuring the technology changes necessary to accelerate experience and boost satisfaction levels.