‘Spray and pray’ communications are driving your customers into the hands of competitors.
Savvy-shoppers are demanding more from retailers than ever before. This increased appetite from consumers to shop on the go, creates a huge challenge: combining the in-store and online experience to deliver relevant, timely and personalised information to each customer. And with so much choice now on offer, customers will easily go elsewhere if they do not get the level of service they expect.
Customer Service Automation
Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.