Engage Hub boasts a huge range of customer engagement channels, from Email and SMS, to Push Notifications and Facebook Messenger.
Instigate two-way SMS and MMS conversations with your customers
SMS and MMS messaging has an unrivalled open and click-through rate (CTR). This combined with content-rich, mobile responsive landing pages means that it’s an ideal channel for marketing promotions, daily appointment reminders, custom order confirmations and important travel updates – among many other uses.
Start sending contextually relevant emails that generate ROI
Prompt immediate interaction
Use push notifications to speak directly to your customers, regardless of whether or not they are active in your app. Push notifications are extremely effective at driving immediate interaction because they don’t get blocked by archaic spam filters, or overlooked in an inbox.
Deliver outstanding customer service
Engage with 1.65 billion monthly active Facebook users
From Engage Hub, you’ll be able to send and respond to messages within the Facebook Messenger app. Messenger works like texting (SMS) and other mobile messaging apps to let you reach people instantly on their phones. With the number of Facebook Messenger users increasing exponentially, this channel presents a huge opportunity for savvy enterprises looking to engage with an ever growing consumer base.
A powerful way to connect with over 889 million customers.
International businesses that have existing call centers and are looking to divert phone and email traffic to WeChat with the aim of reducing costs, are now able to use the Engage Hub platform to streamline two-way conversations with customers. WeChat Official Service Accounts can detect user location, so it’s also a great fit for location-based communications and combining the power of Synapse, businesses can easily set-up business rules to intelligently automate all customer interactions.