November 21, 2017

What is real-time interaction management (RTIM) and should you care?

Customers today expect highly personalised digital experiences. Here we explore the real-time interaction (RTIM) phenomenon and explain how it delivers just that.
November 7, 2017

Conversational AI: The Pathway to Customer Centricity

At the start of 2017, many businesses embarked on digital transformation initiatives. These had the noble goals of implementing a customer-centric approach, streamlining internal operations and, ultimately, boosting revenue. But as we move towards 2018, how many have actually accomplished these aspirations?
October 31, 2017

Why You Need to Prioritise Productivity & 5 Next Steps

Productivity is vital to the growth of your employees, business and the wider economy. Read why (complete with productivity-enhancing tips).
October 24, 2017

7 Spook-tacular Misconceptions to Avoid when Delivering a Data-driven Customer Experience

Is the way you use data scaring your customers? Engage Hub sheds some ghoulish light on 7 spook-tacular data misconceptions to avoid when adopting a data-driven approach to customer engagement.
October 13, 2017

Plot Your Path to Customer Engagement Success with Data Orchestration

90% of retail consumers unsubscribed from communications in the last year due to irrelevant or too frequent messaging, we discuss how data can solve this problem.
September 22, 2017

Should we all be striving for a 360-degree customer view?

Do you need to invest in systems that give you all customer information in one place? Read our views on the buzzword taking the marketing world by storm.